Your Customer’s Journey: Designed or Left to Chance?
Your customer's journey isn't random—it's shaped by every interaction, decision, and touchpoint, whether intentional or not. By refining these moments, you can drive satisfaction, loyalty, and long-term success. I'll help you identify the pivotal points where small changes create the biggest impact, turning casual customers into passionate advocates. Check out my past work.
Take a 2 minute assessment to see how your customer experience stacks up.
Creative Ideas
+ Smart Systems
= Exceptional Experiences
I bring bold ideas and creative vision alongside practical expertise in systems and processes—because one without the other doesn’t work. Some clients need more art, others more science—I adapt to both. Guided by proven frameworks, my approach is always tailored to your unique needs.
My goal is to help you create a seamless customer journey that blends innovation with robust systems, leading to happier customers and a stronger business. Let’s start a conversation and see what we can build together. Check out samples of my work here.
Services
Sneak Peek
A fast, focused evaluation of your customer journey. I’ll step into your customers’ shoes and assess key moments—first impressions, standout experiences, pain points, and how the experience wraps up. This diagnostic snapshot uncovers opportunities for improvement and highlights what you’re already doing well.
Benefits:
Fresh, unbiased insights into how your business is perceived, actionable recommendations for immediate enhancements, and a taste of how deeper analysis can elevate your customer experience. It’s the perfect first step toward optimizing your journey and delighting your customers.
Cost:
Buy me lunch or a cup o’tea to discuss the key findings
Start at the Start
Your new customers are forming lasting impressions within the first minute. Are you making the most of it? We’ll analyze these pivotal moments, gather data from all stakeholders, and work collaboratively to implement new ideas.
Benefits:
Identify process changes to boost customer conversion rates
Build internal consensus, provide clear guidance and actionable strategies for engaging customers effectively
Track key metrics to validate and monitor improvements
Scope:
Field research, customer and staff interviews, half-day workshop to build consensus around key changes, implementation assistance
Cost:
$5000-$20,000 depending on scope of services
Customer Journey Revamp
Take your customer experience to the next level. This comprehensive service reimagines your entire customer journey from start to finish. I’ll work closely with you and your team to identify gaps, optimize processes, and create a seamless, standout experience for your customers.
Benefits:
Complete re-assessment of your customer journey to align with your brand’s values and goals
Deep customer insights through extensive research and data analysis
Eliminate inefficiencies and resolve pain points to improve satisfaction and retention
Clear, actionable strategies for every stage of the journey
Ongoing support to implement changes and ensure lasting impact
Scope:
Field research, in-depth customer and staff interviews, advanced data analysis, journey mapping workshops with key stakeholders, hands-on implementation assistance, and detailed data tracking to measure success
Cost:
$20,000 and up, depending on the scope of services
